Technology
Avaya enables businesses to achieve superior results by designing, building and managing their communications infrastructure and solutions. For over one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, Avaya embedded solutions help businesses enhance value, improve productivity and create competitive advantage by allowing people to be more productive and create more intelligent processes that satisfy customers.
For businesses large and small, Avaya is a world leader in secure, reliable IP telephony systems, communications applications and full lifecycle services. Driving the convergence of embedded voice and data communications with business applications, Avaya is distinguished by its combination of comprehensive worldclass products and services. Avaya helps customers across the globe leverage existing and new networks to achieve superior business results.
Aspect helps the world’s most progressive market leaders orchestrate the complex business processes that create the ideal customer experience. The company’s 35+ years of leadership give Aspect unparalleled industry insightinsight that is built into all of its contact center offerings. The unified architecture radically reduces complexity and paves the way for unified communications in the contact center. It consolidates all critical functionsincluding live agent and selfservice applications; blended inbound/outbound capabilities across voice, e mail and Web chat; and operational and agent performance optimization applicationsinto a softwarebased solution. Ultimately, this approach can transform customercompany interactions by streamlining and enhancing customerfacing business processes which, in turn, can extend throughout the enterprise.
Aspect Software unified solutions interoperate with unified communications infrastructures and leverage established customer contact business practices. This enables contact centers to connect to more agents in more remote locationsand to more knowledge workers who can bring measurable benefits to customer interactions. The Aspect approach has proved invaluable for customers. Contact centers running Aspect unified solutions report that they helped decrease staffing expenses up to 40% and improve customer retention up to 20%.
The VESTA® 9-1-1 solution establishes the new benchmark for NG9-1-1 call handling. It combines Session Initiation Protocol (SIP) call handling with advanced Airbus DS Communications call control technologies to support the emergency and administrative call taking needs of PSAPs with up to 250 positions. It’s highly configurable and vastly intuitive user interface minimizes agents’ learning curve.
As PSAPs are ready to support new means for receiving emergency inquiries, Airbus DS Communications stands ready to assist them. We provide i3, NG9-1-1 applications that equip our customers with the functionality they need both today and for the future, enabling them to make a sound investment now. This includes our new VESTA® SMS solution, a fully integrated, standards-compliant, Short Message Service (SMS) to 9-1-1 application.
Managing call center data is a necessary, but sometimes overwhelming task, especially when call volumes are at their highest and resources are limited. Our comprehensive, yet cost-effective Management Information System (MIS) solution is a welcome addition to any public safety operation. The VESTA™ Analytics solution offers advanced analytics for next generation call centers.
Having pioneered emergency notification technology in the 1980s, our proven VESTA portfolio today supports public and private sector organizations throughout North America and around the world. We offer applications to meet any communications need, as well as a variety of add-ons, including desktop alerting, for a completely customizable solution. The VESTA™ Communicator Solution offers a list-based application, providing rapid alerting and mobilization of critical resources.
The new VESTA™ Alert solution from Airbus DS Communications provides a powerful map-based application which has been optimized for population warning and mass notification. This state-of-the-art solution delivers citizens and public safety officials a system they can rely on with the quality and reliability that Public Safety has come to expect from the VESTA® portfolio.
The VESTA™ Radio solution is 100% standards compliant, giving customers an option previously not available – one in which the vendor no longer dictates when and how their radio system evolves. As the industry’s only true, nonproprietary APCO Project 25 (P25) network product, VESTA Radio facilitates interoperability within and between systems. This enables “freedom of choice” for agencies, allowing them to select the exact components they need, such as radios, consoles, recorders and more, from a variety of vendors and eliminating the proprietary premiums others enforce.
Cisco enables people to make powerful connections—whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible—providing easy access to information anywhere, at any time.
The role of the network is evolving beyond that of infrastructure. It is emerging as a secure platform for delivering the customized and personalized experience that 21st century users expect—whether that means delivering new services as a carrier, boosting productivity for businesses of any size, or providing realtime entertainment and services for consumers.
Cisco is leading the transition to a networkcentric technology environment. By combining its core strength (IP) with intelligence, the company is creating a powerful communications platform that will serve as the basis for the convergence of data, voice, video, and mobile communications in a secure, integrated architecture.
Mitel delivers flexibility and simplicity in business communications systems for organizations of all sizes. Combined with a full range of managed services that include voice and data network design and traffic provisioning, custom application development, and attractive financing options, Mitel is reinventing how successful organizations gain a competitive advantage by easily collaborating and communicating over distance and time with customers, colleagues, and partners. Mitel’s U.S. headquarters are in Phoenix, Arizona. Global headquarters are in Ottawa, Canada, with offices and partners worldwide.
NEC Corporation of America, a global provider of business communication solutions, delivers innovative products, applications and services that help customers unify their businesses through role based communications. NEC® offers a complete portfolio of solutions for mobility, unified communications, voice, video, contact center, data and management services, and an open migration path to protect communication network investments. NEC Corporation of America serves as the North American communications integration arm of global giant NEC Corporation for Fortune 1000, as well as small to midsized businesses in vertical markets such as hospitality, education, government, and healthcare. NEC continues to rank as a leader in the global telephony and key systems markets, as well as consistently receives top customer satisfaction ratings for its IP Telephony assessment and implementation services.
ShoreTel® is a leading provider of Pure IP Unified Communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications—voice, video, messaging, and data— with their business processes. Independent of device or location, ShoreTel distributed software architecture eliminates the traditional costs, complexity, and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use, and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany.
Siemens Enterprise Communications is a joint venture between The Gores Group, a leading private equity firm, and Siemens AG. The joint venture incorporates Siemens Enterprise Communications GmbH & Co. KG, its worldwide affiliates, and the businesses of Enterasys Networks and SER Solutions, creating a new leader in enterprise communications—strong in unified communications, contact centers, and secure networks. More than 14,000 employees worldwide follow an Open Communications approach, providing enterprise communications and data networking solutions for enterprises of all sizes. This enables business processes to be more productive, faster, and more secure within any network or information technology infrastructure.
Through its global network of over 6000 service professionals in more than 70 countries, Siemens is able to deliver a complete range of enterprise solutions. They encompass the whole spectrum, from bringing complex networks and IT environments together, to ideas for simple, everyday devices that keep everyone in touch. Siemens provides innovative, secure, and flexible solutions that can unify communications for every shape and size of business. It’s all part of Siemens’ LifeWorks vision to create seamless collaboration across wireless, fixed, and enterprise networks. All with rich and intuitive content that makes Siemens solutions so easy to use, they can revolutionize the way people share information. The end result is a way of working that Siemens calls Open Communications.
Siemens’ awardwinning solutions combine the very latest technology with practical, nononsense ways to embrace Open Communications. And with OpenPath migration concepts, it’s easy to achieve them realistically in your business.
Toshiba America Information Systems Inc., Telecommunication Systems Division offers business communication and mobility solutions for small to mediumsized businesses and larger enterprises with multiple branch locations. Focused on IP and wireless telephony as well as unified messaging, video conferencing and collaboration, call center and customer productivity applications, Toshiba’s award winning communication products provide modular voice solutions that can expand with growing businesses.
These solutions deliver Voice over IP, networking, mobility, and the ability to customize features and applications using Toshiba’s FeatureFlexTM customization capabilities to meet the unique needs of each enterprise.
Toshiba’s Strata® CIXTM, a family of IP business communication systems that support from as small as 8 and up to 1,200 ports, can be TDMenabled to support digital telephones and provides a smooth migration path from older Toshiba Strata CTX® and Strata DK digital business communication systems. Toshiba’s solutions also include its Stratagy® Voice Processing solutions, Video Communication SolutionTM (VCS), Toshiba IP desk telephones, SoftIPTTM soft phones for notebook computers and PDAs, wireless IP telephones, and digital telephones.
Toshiba gives enterprises the ability to grow, change, and migrate their systems as their businesses grow, while retaining their initial investment. Toshiba also offers the industry’s only sevenyear manufacturer’s extended warranty.